Refund policy

Made-to-order clothing

All clothing is made to order. We do not accept returns or exchanges for customer-selected sizing, color, design, or change of mind. Please review your selections and the available sizing information before placing your order.

Damaged or incorrect items

If your order arrives damaged or you receive an item that does not match your order, contact info@shopthreadedco.com within 2 days of receiving it. Include your order number and clear photos of the issue so we can review it and arrange an appropriate resolution.

This applies to both shipped orders and local pickup orders. For local pickup, contact us within 2 days of collecting your order.

Please contact us before returning an item so we can provide instructions.